In this Data Protection Policy (“the Private Policy”) OASE Asia Pacific Pte Ltd (“the Company”) will explain to you the purposes for which we collect, use and disclose your Personal Data and how we manage your Personal Data. 

By signing up for the services offered by us and submitting information to the Company, you agree and consent to us, our related corporations and affiliates and also our respective representatives collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to our authorised service providers and relevant third parties according to the terms in this Private Policy. 

Our employees, contractors, partners or other parties working on our behalf shall abide by the Personal Data Protection Act (No. 26 of 2012) and shall make thoroughgoing efforts to protect your Personal Data. 

We reserve the right to amend and revise the Private Policy from time to time and the updated Data Protection Policy shall be binding on you subject to your rights at law. 

1. Personal Data 

1.1 In this Privacy Policy, “Personal Data” refers to any data or information about you from which you can be identified either (a) from that data; or (b) from that data and other information to which we have or are likely to have access. 

1.2 To illustrate, Personal Data includes your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address, your employment history, education background, and income levels; your bank account or credit card information, and your credit history. 

1.3 In the case when you use our website and services, the cookies, IP address, your account details and network data. 

2. Collection of Personal Data 

2.1   We collect Personal Data in the following ways: 

(a) When you submit any form or documentation relating to the any of our services; 

(b) When you interact with our representatives via telephone calls, letters, face-to-face meetings and emails 

(c) When you are contacted by, and respond to, our marketing representatives and agents; 

(d) When you respond to our request for Personal Data; 

(e) When we receive references of you from business partners and third parties; 

(f) When we seek information from third parties about you in connection with the services you want us to provide. 

2.2 We do not collect Personal Data automatically when you visit our website unless you provide such information or login with your account credentials. 

2.3 Any third party’s Personal Data submitted by you shall be taken that you have obtained the third party’s consent to provide the Personal Data to us.  Examples of such third party are your spouse, children, parents or employees. 

3. Purposes for the Collection, Use and Disclosure of Your Personal Data 

We collect, use and disclose your Personal Data for the following purposes: 

(a) Carrying and providing the services you requested by you including the preparation of documentation and application for permit or licences from relevant authorities; 

(b) Responding to your queries, complaints and feedback; 

(c) Conducting our administrative and business operations, analysing and managing commercial risks 

(d) Enforcing and protecting our contractual and legal rights; 

(e) Preventing, investigating crime and compliance with law enforcement by relevant authorities (including the use of CCTV surveillance and conducting security clearance); 

(f) Conducting marketing research, improvement of services provided to you; 

(g) Maintaining your account, assessing credit facilities and carrying out billing; 

(h) Monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes; 

(i) Processing any insurance claims and payments arising under the respective policies; 

(j) Any other purpose relating to any of the above or such that which in our opinion reasonably required the use of your Personal Data subject to your rights at law. 

4. Disclosure of Personal Data 

4.1 We do not disclose Personal Data to third parties except when required by law, when we have your consent or deemed consent or in cases where we have engaged the third party such as data intermediaries or subcontractors specifically to assist with our firm’s activities. Any such third parties whom we engage will be bound contractually to keep all information confidential. 

4.2 We will take reasonable steps to protect your Personal Data against unauthorised disclosure. 

4.3 Subject to the provisions of any applicable law, your Personal Data may be disclosed to the following for the purposes listed above: 

(a) Our related corporations and employees to provide our services to you 

(b) Agents, contractors or third party service providers who provide operational services to us to fulfil and perform the services, to be provided to you 

(c) Collection and repossession agencies in relation to the enforcement of repayment obligations for debts 

(d) Our professional advisers e.g. lawyers and auditors 

(e) Relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; an 

(f) Any other party to whom you authorise us to disclose your Personal Data to. 

5. Access to and Correction of Personal Data 

5.1 Upon request, we will you with access to your personal data or other appropriate information on your personal data in accordance with the requirements of the PDPA. 

5.2 Upon request, we will correct an error or omission in your personal data that is in our possession or control in accordance with the requirements of the PDPA. 

5.3 We may charge for a request for access in accordance with the requirements of the PDPA. 

6. Withdrawal of Consent 

6.1 Upon reasonable notice being given by you of your withdrawal of any consent given or deemed to have been given in respect of our collection, use or disclosure of his personal data, we will cease (and cause any of our data intermediaries and agents to cease) collecting, using or disclosing the personal data unless it is required or authorised under applicable laws. 

6.2 Upon withdrawal of your consent to any or all use of your Personal Data, we may not be in a position to continue to provide our services or withdrawal may result in the termination of any contractual relationship and your being in breach of your contractual obligations or undertakings, and our legal rights and remedies in such event are expressly reserved. 

7. Security and Protection of Personal Data 

7.1 We shall implement generally accepted standards of technology and operational security to prevent leakage, loss or damage, unauthorised access, and copying of personal data in our possession. 

7.2 We will cease to retain Personal Data, as soon as it is reasonable to assume that the purpose for collection of such personal data is no longer being served by such retention, and such retention is no longer necessary for legal or business purposes. 

8. Transfer of Personal Data out of Singapore 

We will ensure that any transfers of Personal Data to a territory outside of Singapore will be in accordance with the PDPA so as to ensure a standard of protection to personal data so transferred that is comparable to the protection under the PDPA. 

9. Effect of the Private Policy 

This Private Policy supplements but does not supersede nor replace any other consents you may have previously provided to us in respect of your Personal Data. 

10. Governing Law 

This Data Protection Policy and your use of this website shall be governed in all respects by the laws of Singapore. 

11. Data Protection Officer 

If you have concerns or further queries about how your Personal Data is protected managed, you may write to our Data Protection Officers: 

E-mail address: dpo.apac@oase.com
Office Address: 51 Goldhill Plaza, #17-01, Singapore 308900